You can export a report of messages sent and received by completing the following five steps. Once you've completed the steps you'll receive an email notification which will contain a download links to access your report in csv format.
Steps to export a report
- Navigate to Reports > Detailed Reports.
- Select the relevant date range and other filter parameters.
Click on the Email report button (this will only appear if there's data available for the date range specified):
- Select the required parameters in the resulting modal:
Date range - select the date range of the data you wish to include in your report.
Accounts - select which account(s) you'd like to include in your report.
Status - you can select all to include messages with any status in your report, or you can specify a status if you'd like a more focused report
Contact - you can also report on messages to/from a specific contact name or number, just start typing the contact name or the number (including the international formatting).
Message direction - select Sent, Received, or both.
Report recipients - enter the email address of up to five recipients to receive the report.
Advanced parameters - you also have the option to specify which reporting fields to include in the CSV file, as well as choosing the time zone.
- When you've configured your report parameters, click on the Email Report button - outbound and inbound logs are generated separately so if you have data in each table you will receive two separate emails with a download link in each.