FAQs

Reporting FAQs

• How do I report on past messages?
• Can I check messages sent to a specific mobile number?
• How do I download a report of my message logs?

Account FAQs

• Account Configuration & Setup
• How do I change my account name?
• What is the difference between "Basic" and "Pro" accounts?

Sending & Receiving FAQs

• Can I send messages internationally?
• Sending Messages via Web UI
• What is the difference between outbound messages and units used?
• How do I add my domain for Email to SMS?
• Why has my Email to SMS message been cut off?
• Will I be charged for sending to an unsubscribed contact?

See all 14 articles

Contact Management FAQs

• What does group alias mean?
• How do I manually unsubscribe a contact?
• What does group email mean?
• What happens with duplicated contacts when I import a new contact list?
• What is the difference between deleting and unsubscribing a contact?
• Contact Management

See all 8 articles

API FAQs

• Why am I receiving a 401 error when trying to set up the multiTXT API?
• How do I change my API token?
• How can I access the MultiTXT API?
• multiTXT API