If you’re sending messages using Email to SMS, there may be situations where an Email to SMS message appears in someone’s phone with the last bit of text missing.
The reason behind this is your Email to SMS Message Limit. You’re able to set a message limit on Email to SMS based on the max number of message parts of which you want your message to comprise, in order to manage messaging costs and reduce bill shock (to learn about message parts and how this affects your bill, read this article).
There are two ways you can ensure that your Email to SMS messages don’t get cut off mid-message:
1. Increase the Message Limit
If you log into the Web Portal and go to Configuration > Email to SMS, you’ll be able to edit your settings and increase the limit of your Email to SMS messages. This means that your messages won’t be cut off; however, it’s important to remember that you’ll be charged per message part - so make sure your messages only include important information, otherwise you may have an unnecessarily high bill.
2. Make your messages shorter
Knowing your message limit and keeping your messages below this limit will mean that your message content will not get cut off halfway through. If you need to send an important message that’s longer than your limit, however, be aware that you’ll need to send this as two messages as the system will cut the message off at the limit.
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