The new multiTXT features a major overhaul to the Web UI and provides a more modern, easier to use message sending experience.
Quick message allows users to quickly type a mobile number or search for a contact or contact group and send a message. We recommend using this for quick one-off messages.
The send message experience now guides users through what to do and what is expected.
Step 1: Set up message
The basic message details such as name, scheduling and if you want to send the messages over a longer time period can all be specified on this initial step.
Step 2: Recipients
Allows users to provide recipient information by entering mobile numbers one by one, searching for contacts or contact groups, pasting a list of numbers or importing information from a CSV file.
Step 3: Content
Users then move on to entering their content, can use select a template to use that could include personalised fields and can use the CSV file uploaded in the previous step for column matching. Google translate can also be used to translate message content.
Step 4: Column matching (Merge fields)
If a file was uploaded, you can match CSV columns to personalised fields used in the message. If no file was uploaded, this step is skipped.
Step 5: Review & Send
Finally, you review the details of the message you're about to send. Providing insight into how many recipients you're sending to, as well as a preview of the message content, which is particularly useful if you're using merge fields.
Previously users had to navigate message logs to piece together a coherent conversation. Now, with the modern conversational inbox, users can quickly view conversations with contacts at a glance and respond to the contact.
The inbox checks for new inbound messages every so often, and will display a 'New messages' badge at the top of the left-hand panel.
Users can also quickly mark the number as unsubscribed directly from the Inbox as well, this will add the user to the blacklist and will prevent any additional messages being sent to the recipient.
Familiar sender preserves the mapping between the sending from number used in multiTXT to the recipient for up to 180 days. Allowing your communication with your customers to be easily recognised as coming from you. Every time you message to a recipient the same 'sticky number' or 'familiar sender' will be used.
If a recipient responds with the keywords STOP, OPTOUT or UNSUBSCRIBE the mobile number will be added to the blacklist and will appear as an unsubscribed contact automatically.
Unsubscribed contacts will appear with a phone with a crossed line.
Automatic number formatting
Phone number inputs are automatically validated on entry. If you enter a local phone number such as "021 000 001" this will automatically be converted and formatted as a full international number "+6421000001" Any phone number in a local format is considered to be a NZ phone number.
When composing a new message users now have the option to leverage Google Translate to translate message content.
Users now have the ability to create unlimited templates and use personalised fields based off Contacts.
When sending messages to contacts from a CSV file, you can now map columns from the CSV to personalised fields that were used in the message.
When sending a message, you can now choose to send the message over a period of time. For example, if you have a list of 600 recipients you wish to send to, you could specify a send period of 1 hour. Messages would then be staggered and send at a rate of 10/min.
Message history now allows users to see a summary of the messages sent at an aggregate level. For more detail, clicking through will take you to the detailed report for that particular message, which allows users to dig for more information.
Detailed Graphical Reporting
There are 3 new reports available as part of the multiTXT upgrade:
- Detailed Reporting: Allows users to dig for more information about messages, reporting by mobile number, status, or account. Additional information about each message can also be displayed and report can be exported to CSV and emailed.
- Delivery Status Report: Allows users to see at a glance information about why messages had failed to send.
- Subaccount Usage: Allows administrators to see at a glance which of their subaccounts have been sending the most.
Messages can no longer be deleted, as this has been known to interfere with the accuracy of reporting.
Forward to mobile
Forwarding inbound messages to mobile is now a configuration that can be set up as an automation rule under Configuration > Automation.