Re-subscribe a Contact

Unsubscribed is the equivalent of blocked numbers or blacklisted numbers i.e. someone who has requested that you don't use their contact details for any further communication.

If a contact has been marked as unsubscribed, either by the system automatically or manually by a user, administrators are able to resubscribe the contact manually.

This action should only be taken if:

1. The contact was mistakenly unsubscribed
2. The recipient has explicitly requested to be re-subscribed

Re-subscribing from Contacts:

• Navigate to Contacts > All Contacts
• Search for the contact, either by entering part of their name or full international number (i.e +642xxxxxxxx) and pressing enter
• Click on the phone number of the contact to view the edit contact screen
• Underneath Additional Information select Subscribed, if the option is disabled this means that you will need an Account Administrator to make the change for you

• Click Save on the bottom right of the page
• Confirm Subscribing the contact

Re-subscribing from Inbox:

• Navigate to Inbox
• Select a message of the unsubscribed contact to view the conversation view
• Click the Subscribe button

• Confirm the action